La-Z-Boy

Excellent experience all around. This order was done entirely over the phone (a shout out to Carla K at Richmond La Z Boy for her very professional and friendly help with the ordering and delivery). I had previously ordered a Lancer recliner over 20 years ago from this store, and it had lasted all this time, but was starting to show its age. I ordered a new Lancer, and am absolutely happy with the mew chair. While maybe pricier than bargain basement chairs, the quality and comfort can't be beat.

Great experience all around. Murray was very knowledgeable and had some great suggestions and recommendations to help us narrow down our choice. The delivery was done on time and the guys were in and out in no time. We went over the chairs to check for damage and we tested them, all was great. They cleaned up all the packing materials then were on their way. ? for La-Z-Boy.

We had very good experience.

Love my carpet, great showroom

Our sales rep. Rod was very friendly and knowledgeable about the products. Let us browse not too pushy. Gave us very helpful advice and I am sure we will be happy with our lazy boys. Robert and Degi

Rod Very made our experience of shopping at La-Z-Boy very positive. He was most helpful..explaining product and style and colours very well. He worked well with us to find furniture suited to our home and our needs. We look forward to the arrival of our new furniture.

Excellent service! Rod was our salesperson and he was wonderful to deal with. We went in not sure what exactly we were looking for and Rod helped us navigate the many different options. Absolutely wonderful in store service and will definitely be making another trip in the near future.

Excellent service. Excellent advise. Eileen, lady who assisted us, had full knowledge of the products we were looking at. Great experience!

Richmond location, Rod helped us find the right lift chair for our aging patents. Full of information. Stress free and easy. Thx Rod!

Great individual service provided by Rod and others when he was off. The selection of furniture and optional materials is above average, so you can find pretty well any color and style combo imaginable and you'll get it in the best made product. These sofas are built to survive Atomic Wars and are not the cheap, throw-away chinese made "B" Grade economy garbage that falls apart after 6 months you'll find at the some of the discount chain furniture stores. You get what you pay for!

Salesperson Roye found the perfect chairs for us and made the transaction simple and straight forward. The two chairs were delivered in a timely and professional manner. They look great in our house and are the most comfortable chairs we've had in a long time. Highly recommend the Richmond La-Z-Boy store.

Carla was an amazing help as we made our way through the showroom. We never felt rushed or pressured, had all our questions answered with precision and patience. We ended up with something in stock and it is already in our home. Absolutely fantastic service all around. Thanks so much, Carla!

Shiva was very pleasant to deal with, very informative and not pushy. Would recommend her and will be back to purchase more furniture at a later date.

Great service from Roshini! She was helpful without being intrusive. Made some recommendations and pointed me in the right direction to find a great chair. Easy, quick service transaction. High marks for Roshini! Maryann.

Very helpful service from Murray

Very happy with the customer service fromJeanne and Kenji.Both so very friendly and love the in home consult, so they could see my colors and make sure I was picking the right colours. Have bought lazy boy furniture before and are completely happy with their furniture...just ordered so wont be able to send pictures.

Good friendly staff and reasonable prices for custom high end furniture. Furniture arrived earlier than expected and delivery people were friendly and professional. No issues so far!

Shiva was very friendly and helpful. She listened carefully to my concerns and was not pushy. She answered my emails promptly. Overall she was a great salesperson to work with.

Shiva was very helpful in finalizing my order. She was prompt and her follow-up ensured that there were no loose ends.

Eileen was really helpful when we arrived at the store. We told her what we were looking for and she showed us many options to consider. She explained the differences of each piece. I would recommend La-Z-Boy and Eileen to anyone considering a furniture purchase.